Job Summary:

Responsible for developing a strategic roadmap for implementing all new clients. Leading the implementation process for all HRIS and Time & Attendance systems and products.

Duties/Responsibilities:

• Ensure all client-provided onboarding data is accurately collected, organized, and maintained to support a smooth and efficient onboarding process.
• Deliver responsive and knowledgeable assistance to clients experiencing issues or requiring guidance with software and hardware products.
• Facilitate seamless onboarding by ensuring all departments receive necessary client documentation and that relevant data is accurately entered into the HRIS system.
• Connect with clients directly to provide training and support, as well as assist with any escalated tickets and issues
• Manages projects related to Prism and related systems and other duties as necessary.

Required Skills/Abilities:

• Experience in Prism is required.
• Ability to use Microsoft office software and applications.
• Strong verbal and written communication skills
• Ability to multi‐task and prioritize work in a fast‐paced environment
• Attention to detail required
• Excellent phone etiquette
• Strong interpersonal skills

Education and Experience:

• High School or equivalency required
• Must have 1-2 years of implementation experience